A survey waits for customers to open a link and type. Jade has a conversation while the experience is fresh. When someone says, “It was good,” she can ask what made it good and uncover useful detail about the staff, wait time, service, or overall experience.

No. The experience uses familiar tools: a short web form, a regular telephone call, and a follow-up text message.

The customer can request a call immediately, in approximately 15 minutes, or at a later preferred time. Timing can also be configured around your workflow and when customers are most likely to answer.

Jade can leave a brief voicemail and send a text that lets the customer request another call. If they call the number directly, the call routes to your business rather than an AI agent.

The customer receives an editable recap and optional Google review link. Your team receives the summary, sentiment, attribution, themes, review activity, history, and any follow-up flags.

No. Every participating customer receives the same optional, no-pressure closing regardless of sentiment. CheckInCall never posts a review on the customer’s behalf.

Yes. Your team can shape Jade’s questions, tone, timing, language, follow-up process, escalation rules, review experience, caller identity, voicemail, retries, and callback routing.

Yes. Clinic or location teams can focus on customers who need attention while leadership compares themes, review activity, providers, and performance across the organization.

Yes. Jade is multilingual and can be configured to speak the languages your customers prefer. Your team chooses which languages to offer during onboarding.